About Us
The Government Contact Center (GCC 1111) was established as part of Thailand’s E-Government initiative, endorsed by the Cabinet on 23 December 2003, and launched under the supervision of the Ministry of Digital Economy and Society. Operated by the National Telecom Public Company Limited (NT), the GCC reforms public service delivery through the use of ICT, making services more efficient, accessible, and fair for all citizens. While best known for its nationwide hotline 1111, the GCC also provides multiple service channels—including its website, email, social media platforms, LINE, and chatbots—ensuring that citizens can reach the government through the communication method most convenient to them. This makes the GCC a true centralized hub for information, complaints, and citizen engagement, reducing the gap between government and people.
The key objectives of GCC 1111 are to:
- Universal Access – Ensure convenient, fast, multi-channel, 24/7 access to government information and services, at no cost.
- Support the Government’s E-Government Policy – Advance digital transformation to enhance efficiency and transparency in public service.
- Improve Service Delivery – Expand service channels (phone, online, social networks, and digital platforms) to enable citizens to access information, services, and complaint mechanisms more easily and quickly.
- Reduce Public Burden – Minimize the need for citizens to travel to government offices, thereby saving time and costs.
- Optimize Government Resources – Reduce redundant investments across agencies by centralizing contact center services.
Service Channels
To ensure convenient access and effective communication with the Government Contact Center (GCC 1111), we provide multiple official service channels as follows:
- ☎️ Telephone: 1111
- 📧 E-mail: contact_1111@gcc.go.th
- 🌐 Website: www.gcc.go.th
- 🔗 Other Channels: